FHI provides a turnkey technology solution in the unloading business with the use of handhelds and systems for capturing information on the dock for every load. This enables us to provide customers insight into metrics driving efficiency in the distribution environment as well as a vehicle to better manage our business.
Two of our greatest accomplishments were a fiscal year end productivity increase of 6.65% and the actual decrease of over 33,000 overtime hours! Further review though showed me in one year's time “My” FHI team (hours/load) had dropped 25% and the FHI (cases/hour) had increased 47.9%! FHI’s "whatever you need me to do" approach to customer service this past year has allowed us to move to a new level.
- Senior Manager of Warehouse Operations , Midwest Retailer